First Service Employee
Cafe Americain
FulltimeAre you a jolly, fun loving personality? You now have the chance to work in Amsterdam’s famous ambitious Art Deco restaurant, which also houses the very first Hard Rock Hotel in the Netherlands! Is hospitality your middle name, then Café Americain wants you!
Position summary
In the fifties, this had already established itself as a meeting place for Amsterdam locals; today, it has acquired iconic status next to Hard Rock Hotel Amsterdam American, which offers a truly phenomenal view of the Leidseplein. This well-known Art Deco restaurant is a modern brasserie that is breaking new ground with a blend of ‘class’ and ‘classics’. From early morning till late at night. Café Americain represents historic allure - according to the 21st century. Excellent quality, an accessible style, and brimming with personality. In addition to Amsterdam items on the All Day menu, it also offers Dutch ingredients.
Eden Hotels has built a compelling collection of city centre hotels over two generations. Our hands-on approach combines decades of industry expertise with business insight, enabling each and every colleague to reach their full potential. We take great pleasure in creating local experiences and lasting memories for our guests. With our 14 hotels, we are located in all the great cities and surprising places in the Netherlands. We know everything about our cities and ensure that the guest feels like part of our family. With our ambition to grow internationally, our mission is to start providing that same excellent service and experience across Europe. We have exciting times ahead with major projects on the horizon, so it's a great time to get on board!
As a first service employee, you are coordinating the operations on the floor whilst providing excellent service.. You flawlessly assess the needs and wishes of your guests, both on the terrace as well as inside the stunning Café Americain. From the moment they arrive until the moment they leave. You serve breakfast, lunch, drinks or dinner with detailed professional knowledge. You are prepared to be flexible and support your colleagues wherever necessary. You know how to respond to the unexpected changes of the day and you know how to be part of the team.
Primary Responsibilities
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
- Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
- Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, and décor.
- Greet guests, take food and beverage orders, and suggestive sell.
- Serve food and beverages, ensuring timeliness, completeness, and accuracy.
- Maintain positive and professional communication with all staff.
- Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
- Resolve guest complaints using property procedures.
- Create a positive environment in which all employees have the ability to maximize their potential.
- Always smile and offer a warm greeting to all.
- Work as a team, in the frontline, helping all employees to complete the required activities that ensure we deliver Amplified Service.
- Mainly responsible for a smooth operation and ensure perfect service and product for all our guests.
Requirements
What do we expect from you
- At least three year of proven experience in a similar position.
- MBO+ work and think level.
- You have a high level of responsibility and are service oriented.
- You are fluent in Dutch and English. Any other language? Fantastic! The more the merrier.
- You have a presentable appearance.
- You have excellent communication and service-related skills.
- You are highly motivated, a flexible personality, with the ability to handle stress well.
- You have a proactive attitude, are creative and you see everything that happens.
- You are familiar with Micros (POS system).
- Thorough knowledge of wines and drinks, or at least you are keen to learn more about it.
Handy to have
- Not averse to rotating and weekend shift and working on public holidays.
What can you expect from us?
- A full-time contract (with an intention to extend).
- A gross salary starting at €2.200,00* per month (based on full-time employment).
- Hard Rock Hotel Amsterdam American is part of Eden Hotel Group.
- The Eden Basics are in good hands with us. Think good collective insurances and a travel allowance.
- Two free nights per year in an Eden Hotel of your choice.
- Substantial discount on even more nights, also for Family & Friends.
- Team member and family room rate discount at Hard Rock Hotels.
- Inhouse experience at Hard Rock Hotel Amsterdam American.
- 25 days of holiday (based on fulltime contract) and the option to buy 5 extra days of holiday.
- Continued self-development at the School of Hard Rock.
- Bicycle scheme via the company scheme.
- Have your online orders conveniently delivered to the hotel.
- A nice colleague bonus scheme.
- Great colleagues and lots of (creative) freedom.
- Cosy events and of course a nice gift for all the great moments in life.
- At Hard Rock Hotel Amsterdam American, we value equality and diversity. Your gender, ethnicity, age or orientation make no difference during the application process. We are a company where everyone feels welcome and can be themselves. Whether you are young, slightly older, a student or a returnee.
*Salary is based on the Hospitality Collective Labour Agreement wage scale when the candidate is 21 years of age or older.