Hard Rock Hotel Amsterdam American
On-call workerDo you whistle (or rock?!) on your way to work, thinking of ways in which your guests will enjoy an unforgettable experience? Are you a stickler for precision, whether when tuning your guitar or maintaining our hotel in a flawless condition? Chances are you are going to rock in your job as Housekeeping Hero.
Position summary
Hard Rock Hotel Amsterdam American is the very first of its kind in the Netherlands. It is located on the Leidseplein, in one of the most famous art nouveau buildings in Amsterdam. With 173 rooms and suites, a totally renovated interior and distinctive Hard Rock facilities such as a Body Rock® fitness centre, Rock Shop® and musical entertainment via The Sound of Your Stay® programme, guests are assured of an unbeatable experience. Breakfast, lunch and dinner can be enjoyed at the iconic Art Deco restaurant Café Americain; a modern brasserie that is breaking new ground with a blend of ‘class’ and ‘classics’. From early morning till late at night. Hard Rock Hotel Amsterdam American is part of Eden Hotels.
Eden Hotels has built a compelling collection of city centre hotels over two generations. Our hands-on approach combines decades of industry expertise with business insight, enabling each and every colleague to reach their full potential. We take great pleasure in creating local experiences and lasting memories for our guests. With our 13 hotels, we are located in all the great cities and surprising places in the Netherlands. We know everything about our cities and ensure that the guest feels like part of our family. With our ambition to grow internationally, our mission is to start providing that same excellent service and experience across Europe. We have exciting times ahead with major projects on the horizon, so it's a great time to get on board!
As a Room Attendant, you will be happy making sure our guests get exceptionally clean rooms. Besides that, you will be cleaning corridors and service areas, and restocking the trolleys daily. You share the responsibility for keeping the public areas clean. In short: you have an eye for detail and make sure our guests feel at home in our hotel!
Primary responsibilities
This job description reflects the position’s essential functions; it does not reflect all of the tasks that may be assigned.
- Daily cleaning of rooms according to priority assignment on mobile device; update device during shift.
- Stock trolleys with all required cleaning supplies, linen, amenities, and equipment.
- Vacuum corridors in a located section of hotel.
- Deep clean guest rooms according to schedule.
- Ensure all equipment in guest room is in working order and all amenities are free of damage.
- Clean vacuum cleaners daily.
- Unload and store all unused items from trolleys, and store trolleys correctly.
- Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
- Remove In Room Dining trays / tables from guest rooms and corridors.
- Maintain positive and professional communication with all staff.
- Responsible for carrying out Lost Property procedure for items found in rooms.
- Listen to comments, criticisms, and feedback from supervisor.
- Utilize programs designed to help Save the Planet.
- Maintain confidentiality of guest, employee, and company information.
What do we expect from you
- Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
- Ability to read and write and have basic mobile device skills.
- You speak English fluently: additional languages preferred.
- Not averse to rotating and weekend shifts, and working on public holidays.
- Passion for music and knowledge of music trends preferred.
What can you expect from us
- A flex-contract (with an intention to extend).
- A gross salary starting at €12,12* per hour.
- Hard Rock Hotel Amsterdam American is part of Eden Hotel Group.
- The Eden Basics are in good hands with us. Think good collective insurances and a travel allowance.
- Two free nights per year in an Eden Hotel of your choice.
- Substantial discount on even more nights, also for Family & Friends.
- Team member and family room rate discount at Hard Rock Hotels.
- Inhouse experience at Hard Rock Hotel Amsterdam American.
- 25 days of holiday and the option to buy 5 extra days of holiday.
- Continued self-development at the School of Hard Rock.
- Bicycle scheme via the company scheme.
- Have your online orders conveniently delivered to the hotel.
- A nice colleague bonus scheme.
- Great colleagues and lots of (creative) freedom.
- Cosy events and of course a nice gift for all the great moments in life.
- At Hard Rock Hotel Amsterdam American, we value equality and diversity. Your gender, ethnicity, age or orientation make no difference during the application process. We are a company where everyone feels welcome and can be themselves. Whether you are young, slightly older, a student or a returnee.
*Salary is based on the Hospitality Collective Labour Agreement wage scale when the candidate is 21 years of age or older.
Do you meet all of our expectations? Or can you convince us why you are the best fit for this position? Send us your motivation and C.V. in the most creative way possible!