Front Office Shiftleader

Our Front Office Squad makes sure that guests parade through our hotel whistling (or maybe even singing, dancing or jamming?) every day. Do you have the skills required to provide your guests with the ultimate ‘rockstar experience’? In other words: do you have it in you to rock in this job? If so, we’re looking for you!

Position Summary

The Hard Rock Hotel Amsterdam American is the very first of its kind in the Netherlands. It is located on the Leidseplein, in one of the most famous art nouveau buildings in Amsterdam. With 173 rooms and suites, a totally renovated interior and distinctive Hard Rock facilities such as a Body Rock® fitness centre, Rock Shop® and musical entertainment via The Sound of Your Stay® programme, guests are assured of an unbeatable 5-star experience. Breakfast, lunch and dinner can be enjoyed at the iconic Art Deco restaurant Café Americain; a modern brasserie that writes new history with both ‘class’ and ‘classics’. From early morning till late at night.

Your day starts with coffee or tea and our soundcheck! After that it is your time to shine!

You, together with you fellow bandmembers are responsible that everything runs smooth. This means that you keep overview of the department and ensure that all tasks assigned are done at the end of the day. Below you will find some highlights of your day.

Of course there is much more to it! Are you up for this challenge? Great, I look forward to our conversation.

Primary Responsibilities

  • All common receptionist tasks;
  • Supervise department operations. Maintain regular presence throughout the department;
  • Monitor and evaluate staff performance and deliver recognition and rewards;
  • Inspect and maintain front desk, lobby, and office;
  • Walk guests in oversold situations;
  • Select and block rooms for arriving guests; pre-register individuals or groups, as required and assist in escorting VIPs and return guests to their rooms, as requested;
  • Ensure all guest information is accurate and maintained in an organized manner;
  • Conduct hotel tours;
  • Familiarize yourself with the Hard Rock guidelines and be a motivator for the team;
  • Listen to feedback from guests and act upon it;
  • Conduct departmental soundchecks;
  • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.


What do we expect from you:

  • You have experience in a hotel as Shiftleader or Supervisor, or you have experience as a receptionist for a minimum of 4 years and you are ready for the next step;
  • You are familiar with Opera (our PMS system);
  • You do not mind working on rotation schedules, weekend and holidays;
  • MBO Hotelschool diploma.

Handy to have:

  • You live and breathe music;
  • You love making guests happy;
  • You love making guests happy;
  • You can give amazing air guitar concerts;
  • You like to roll up your sleeves and get down to work;
  • You have a high sense of responsibility;
  • You are an enthusiastic and strong communicator;
  • Stress?? You don’t know that word!;
  • You are fluent in Dutch and English. Any other language? Fantastic! The more the merrier;
  • You live in the Amsterdam area.

What we give to you!

  • Competitive salary;
  • A place to work surrounded by iconic items from the stars and music 24/7;
  • The best trainings possible!;
  • A real Hard Rock experience, sleep in your own hotel after your probation period;
  • The best of both worlds! Staff rate at all Hard Rock Hotels and Café’s and staff rate at all hotels of the Eden Hotel Group;

Questions about this vacancy?

Contact us!

020 556 3000

Do you meet all our expectations? Or can you convince us why you are the best fit for this position?

Send us your motivation and C.V. in the most creative way possible!